Kieara Williams is an accomplished professional with extensive experience in customer success management and account management across various industries. Currently serving as a Customer Success Manager at Better, Kieara led the development of a pilot program that enhanced the home-buying experience and achieved a 12% improvement in client satisfaction scores. Prior experience includes a role as a Customer Account Manager at GoodWill, where Kieara significantly increased profit margins by 350% within the first month by streamlining client onboarding processes. Kieara also worked as a Behavioral Coach at AbleTo Inc., providing therapeutic services and support in mental health and substance abuse. Additionally, experience as a Claims Representative at Liberty Mutual Insurance involved developing contracts and identifying upselling opportunities, contributing to revenue growth. Kieara holds a Master's degree in Social Work from Southern Adventist University and a Bachelor's degree in Social Work from Alabama Agricultural and Mechanical University.
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