Rob Villano is an accomplished financial services professional with extensive experience in leadership and operational management. Currently serving as Sr. Manager and Head of Coordination at Better since September 2020, Rob oversees a team of 19 issue resolution specialists and collaborates with multiple departments to enhance customer experience and increase revenue. Previously held significant roles at People's United Bank, where Rob managed a team of 20 across two locations, and at Capital One, where Rob led four retail banking branches with over 50 employees. Rob's career began at JPMorgan Chase & Co. and Franklin First Financial, indicating a strong foundation in business relationship management and team leadership. Rob holds a degree from Florida Atlantic University.
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