Vanessa Michaels

Vanessa Michaels is a Senior Customer Success Manager at BetterComp, specializing in full-cycle SaaS B2B strategic partnerships. With over a decade of experience in customer success management, they have a proven track record in enhancing enterprise client enablement and driving growth through strategic CRM scaling and data analysis. Vanessa previously served as a Senior Academic Advisor at the University of Colorado, where they managed significant increases in caseload and enrollment, and developed effective onboarding models. In addition, they held roles at Yello.co as a Customer Success Manager, where they achieved substantial partnership growth and client engagement, and at Portland State University in various administrative capacities. Currently, Vanessa is pursuing a Master’s Degree in Public Administration at the University of Colorado Denver.