Matthew Truong

Matthew Truong is a finance professional with diverse experience in member advocacy, investment analysis, catering operations, and fundraising. Currently serving as a Member Success Advocate at BetterHelp.com since October 2022, Matthew assists a high volume of members with account-related issues while maintaining a customer care score of 90%, drives member feedback initiatives leading to a 7.5% increase in productivity, and supervises new employees to enhance team performance. Previously, as a Junior Analyst at the Financial Navigator Student-Managed Investment Fund, Matthew contributed to a greater than 5% return through diligent financial modeling and risk analysis. Additionally, experience as a Catering Captain at Zesty, Inc. involved onboarding restaurant partners and optimizing inventory processes, while the role as a Fundraising Assistant for the Financial Management Association resulted in exceeding fundraising goals and enhancing networking skills. Matthew holds a Bachelor of Science in Finance from San José State University.