Alexis Duffins

Alexis Duffins is a Senior 401k Onboarding Associate at Betterment since February 2021, previously holding roles as Implementation Specialist, Co-chair of the Black at Betterment Employee Resource Group, and Customer Experience Associate. In these positions, Alexis excels in delivering exceptional customer service, simplifying complex financial concepts, and collaborating with multiple teams to resolve customer issues. Prior to Betterment, Alexis gained experience as a Business Analyst at Wells Fargo and as a Sales and Marketing Consultant at AT&T, along with various customer service roles at Holiday Inn, T-Mobile, Bath & Body Works, and Foodlion LLC Store, showcasing a strong background in customer relations and operational efficiency.