Silvia Rodriguez

Silvia Rodriguez is an accomplished Customer Experience Manager currently at Betterment since October 2021, having previously served as a Customer Experience Team Lead. Prior experience includes working as a CX Associate at Bev and a User Operations Senior Associate at Yelp, where skills in resolving support tickets and collaborating with cross-functional teams were demonstrated. Silvia also held various roles at Apple, including Genius Administrator and Technical Specialist, where responsibilities involved overseeing technician workflows, training team members, and managing customer interactions to maintain high satisfaction scores. Additional experience comprises positions in marketing and administrative support, with a strong educational background including a Bachelor of Business Administration and a Bachelor of Science in International Business from the University of San Francisco.