Lauren Donchez is a seasoned professional in customer experience strategy and innovation with substantial expertise in designing customer journeys. Currently serving as the Director of Customer Experience Strategy & Innovation at BetterUp since October 2019, Lauren focuses on UX design, content strategy, and facilitating key customer moments. Prior experience at Johnson & Johnson includes roles as Director of Customer Experience Strategy & Operations and Director of Customer Experience Strategy, along with a background in product marketing for the immunology portfolio. Additional experience includes brand marketing for the Human Performance Institute® and analyst roles in pharmaceuticals and healthcare. Lauren holds a Master of Science in Applied Positive Psychology from the University of Pennsylvania and a Bachelor of Business Administration in Accountancy from the University of Notre Dame - Mendoza College of Business.
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