Hannah Shawkey

Hannah Shawkey is an experienced customer service professional with a strong background in client support and quality assurance. Currently serving as a Customer Service Representative at Beverage Factory since January 2021, Hannah manages inbound support calls and emails, addressing product inquiries and technical issues. Previously, at Surglogs, Hannah worked as a Customer Success Specialist, managing performance for over 90 accounts and creating tailored software solutions for clients. Hannah’s experience also includes roles at FTD Companies as a Quality Assurance Specialist, where evaluations and coaching were provided to customer service agents, along with involvement in training and development. Earlier, Hannah held positions as a Customer Service Representative at FTD Companies and a Lifeguard at Grossmont Union High School District. Education was pursued at San Diego Mesa College.