German Solis

German Solis is a highly experienced professional in customer support management, currently serving as Senior Manager Customer Support at Bevy since July 2021. In this role, German Solis focuses on enhancing support effectiveness through the development of in-house tools and integration of third-party solutions, while also managing feature requests and defects using JIRA and Zendesk. Previously, at MuleSoft from June 2011 to October 2020, German Solis held multiple positions including Senior Manager Customer Support, where leadership skills were demonstrated by scaling the Buenos Aires Support Team from 20 to 40 members in one year and establishing a Level 1 Support Team. Earlier career milestones include roles at Synapsis and Grupo MOST, where German Solis contributed as a Technical Leader and J2EE Developer respectively.