Gavin James

Gavin James is a seasoned professional with extensive experience in customer experience strategy and communication design. Currently serving as a CX Strategy Consultant and Director of Creative Services at Beyond the Arc, Inc. since 2007, Gavin leverages expertise in crafting emotional connections between businesses and customers. Prior to this role, Gavin operated as a Communication Design Consultant at Gavin James Consulting from 2005 to 2013, where the focus was on enhancing profitable relationships through compelling communications. Earlier career highlights include a role as User Experience Manager at Nervana, Inc., where strategic vision was provided for marketing materials and user education, and positions at Microsoft from 1997 to 2002 as both Information Design Manager and User Education Manager, where award-winning educational content and training materials were developed for complex software products.