Alicia MacDonald is an experienced Implementation Manager at BeyondTrust since March 2022, where responsibilities include managing multiple customer implementation projects, ensuring timely completion within budget, and driving customer satisfaction. Previously, Alicia held roles as a Customer Success Manager at BeyondTrust, and as a Subject Matter Expert and Human Capital Management Consultant at ADP, demonstrating a strong background in client service and technical support. Early career experience includes administrative and payroll functions at Nova Scotia Health Authority, Halifax Chrysler Dodge (1989) Ltd., Steele Auto Group, and a recruitment role at eHire Inc. Alicia holds a Bachelor of Commerce degree in Marketing and Human Resources from Saint Mary's University.
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