Technology and Operations

The Technology and Operations team at Bezeq On Line is responsible for the development, management, and optimization of advanced telephony and IT systems that underpin the company's call center operations. This team ensures seamless integration of technologies such as VoIP, CRM, and CTI IVR, while also overseeing the recruitment, training, and performance management of customer service representatives. Their focus on innovation and operational efficiency drives exceptional service delivery across various contact center functions for both in-house and on-site solutions.