Rahwa H.

Rahwa H. is a dedicated professional with comprehensive experience in client service and administration. Currently serving as a Client Service Assistant at BFL CANADA since June 2023, Rahwa previously excelled as a Client Care Specialist at Sharp Insurance, where responsibilities included high volume calling, client meetings, and data-driven customer retention strategies that achieved a 15% increase in customer lifetime value. Prior roles include Office Manager at Vista Place Physiotherapy, where implementation of data analytics improved processes, and Administrative Assistant at Mack Trucks, focusing on customer service and office operations. Rahwa holds a Bachelor of Arts in Business Administration from the University of Manitoba, and is pursuing further education in Business and Personal/Financial Services Marketing at the Asper School of Business, along with a CIP designation in Risk Management from the Insurance Institute of Canada and a certificate in Digital Marketing from BrainStation.