Stephanie Reina

Stephanie Reina currently serves as the Global Helpdesk Team Lead at BGC Partners since January 2019, following a decade-long tenure at ICAP as a Global IT Service Desk Analyst. In their current role, Stephanie leads a global helpdesk team, enhancing end-client satisfaction through efficient troubleshooting and support for a diverse user base exceeding 4,100 individuals. Key responsibilities include training and mentoring new employees, facilitating global communications, and ensuring compliance with IT security procedures. Stephanie possesses strong technical skills in various tools and platforms, including Windows RSAT, Skype for Business, and IT service management systems like HP Service Desk and Service Now.