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  • Bibliotheca

Customer Support and Engineering

About

The Customer Support and Engineering team at Bibliotheca is dedicated to ensuring exceptional client satisfaction and seamless technical operations. This diverse team provides responsive support for library solutions, troubleshooting issues, and coordinating field services across multiple regions. By combining customer engagement, technical expertise, and proactive account management, they enhance user experiences and empower libraries to connect with their communities effectively.


People (21)

BP

Benjamin Paulus

2nd Line Support Engineer

CQ

Colin Quinn

Software Support Specialist

Don James

Technical service and support

Gareth Firth

Field Services Engineer

James Loveridge

Field Service Engineer

JJ

Jeanette McElwee (nee Jefferson-Brown)

Customer Experience & Business Services Manager

JG

Johnny Gentrup

Field Service Operations Manager for the Americas

Josh Fowlds

2nd Line Support Technician

Josh Markey

Uk\irl Helpdesk Team Leader

Kim Hansen

Support / technician

Kim Hvid

Customer Engagement Manager

OG

Oana Georgescu

Service Engineer

OS

Olaf Schukkink

Technical Support Engineer

Peter Kumlin

Key Account Manager

Pirak Vairavanathan♾

Tech Service Analyst/Engineer

Robert Heaton

Customer Service Representative

Ron Fontes

Account Manager

Ronnie Strand

Field Engineer

RA

Rowell Arias

Technical and Project Field Engineer

Szabolcs Szoke

German speaking 2nd line IT helpdesk support engineer

Zhaiqing(Sam) Feng

Technical Support Manager Great China


Jobs (0)

No jobs in this team


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