Samantha Mamrosh

Director Of Implementation, Qa, Customer Support & US Customer Success at BibliU

Samantha Mamrosh has a diverse work experience spanning multiple industries. Samantha currently holds the position of Director of Implementation, QA, and Customer Support at BibliU, a company they joined in 2021. Prior to this role, Samantha worked at the same company as the Head of Implementation and QA, where they established a Quality Assurance department and implemented processes to reduce customer support requests. Samantha also played a key role in developing project management tools and overseeing complex product launches and customer implementations.

Before their time at BibliU, Samantha worked as an Implementation Team Lead, where they built and managed a global implementation team for a SAAS EdTech start-up. Samantha was responsible for training team members and ensuring the success of their client projects. Prior to that, Samantha worked as an Account Project Manager, managing a portfolio of large institutional clients and ensuring their satisfaction through regular meetings and customer success plans.

Samantha's earlier work experience includes roles as a Registered Client Associate at Merrill Lynch and an Operations Specialist at Wheelabrator Technologies. Samantha also worked as a Marketing Representative/Office Manager at Marc Automotive, Inc.

Overall, Samantha Mamrosh has a strong background in implementation, QA, customer support, project management, and client management. Samantha has demonstrated their ability to lead teams, establish new departments, and drive success in diverse industries.

Samantha Mamrosh pursued their education in a chronological order. Samantha attended the University of Connecticut from 2007 to 2011, focusing on English and Business studies. Although the specific degree obtained is not provided, it can be assumed that they earned a Bachelor's degree during this time.

Following their undergraduate studies, Samantha Mamrosh furthered their education at the University of Bridgeport from 2016 to 2020. There, they obtained a Master of Business Administration (MBA) degree, specializing in Business Administration and Management, General.

In addition to their academic pursuits, Samantha Mamrosh also obtained certifications in the financial industry. In 2014, they received the Series 7 certification from the Financial Industry Regulatory Authority (FINRA). Then, in 2015, they obtained the Series 66 certification, also from FINRA.

It should be noted that no further information is provided regarding Samantha Mamrosh's education, so no other conclusions or assumptions can be made.

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Timeline

  • Director Of Implementation, Qa, Customer Support & US Customer Success

    March, 2023 - present

  • Head of Implementation and QA

    November, 2022

  • Implementation Team Lead

    June, 2022

  • Account Project Manager

    September, 2021

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