Stephen Pillig currently serves as Team Lead for End User Services at BIC since August 2022. Prior to this role, Stephen dedicated over 25 years at CWT, progressing from Sr Technical Analyst to Team Lead for Technical Analysts. In this capacity, Stephen provided exceptional support to C Suite Executives and led a team of eight desktop support technicians, effectively managing support for over 3,000 employees across NORAM, EMEA, and Costa Rica. Stephen's expertise includes handling escalated service requests and complex support issues, ensuring resolutions are reached efficiently. Educational background includes attendance at Westchester Business Institute.
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