Vikrant Sharma is an experienced professional in operations and training, currently serving as an Assistant Manager at BIG Language Solutions since January 2024. Prior to this role, Vikrant held the position of Operations Lead at Integreon Managed Solutions India Pvt. Ltd. from July 2019 to January 2024, where responsibilities included managing client-defined SLAs and conducting KPI reviews. Previous experience includes serving as Lead Assistant Manager at EXL and Senior Trainer at Radiate EServices Pvt Ltd, focusing on training activities and quality control. Earlier career roles involved team leadership at Dish TV and fraud analysis at BSS, with initial experience as a Senior Customer Care Executive at HCL Technologies. Vikrant holds an MBA in Marketing from Amity University, along with a PGDCA in Computer Applications and a B.Sc. in Physics.
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