Emma-Jean Freeney

Emma-jean Freeney is a seasoned Customer Success Executive at Big Red Cloud since May 2016, where responsibilities include driving renewal cycles through a blend of inbound and outbound calls, enhancing customer relationships, and maximizing contract value. Emma-jean consistently exceeds commission targets, retention KPIs, and minimizes churn while managing an average of 60 calls daily. Prior to this role, Emma-jean served as an Executive Account Manager at Datapac from August 2015 to May 2016, handling over 800 accounts across four territories and successfully exceeding targets after a brief ramp-up period. Emma-jean is educated at Sancta Maria College.