Rebecca Donohue

Rebecca Donohue is a skilled professional with extensive experience in technical writing and customer support. At Bigbelly since September 2019, Rebecca advanced from Customer Support Technician to Manager of Customer Support, overseeing a team of six and effectively managing support for both domestic and international customers. Prior roles include Information Specialist, responsible for translating complex information into accessible content, and Customer Support Lead, where Rebecca excelled in providing real-time solutions and mentoring new team members. Previous experience includes customer service at Simplex Janitorial Supplies, library assistance at Richards Memorial Library, and tutoring roles at Club Z! In-Home Tutoring and Boston University Initiative for Literacy Development. Rebecca holds a Bachelor of Arts in English Language and Literature from Boston University.