BigChange
Natalie Shaw serves as the Marketing and Content Lead at BigChange since February 2017, focusing on enhancing field service businesses in the UK through improved operations and customer experiences. Key achievements during this tenure include a 600% expansion of heating engineers, the complete elimination of paper processes for a national fire and security company, a 40% increase in worker productivity for an electrical contractor, and a 30% daily increase in deliveries and collections for the UK's largest rental equipment company. Prior to BigChange, Natalie held various roles at Straight PLC from September 2010 to December 2016, including Documentation Manager and Technical Documentation Specialist. Natalie earned an MSc in Sustainability (Transport) and a BA in Environmental Management from the University of Leeds.
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BigChange
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BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligenceinto one simple to use and easy to integrate platform, BigChange liberates you from inefficient paper-based processes and the complexity of multiple different technology systems that hold your business back. Loved by office and field teams alike, our customers are achieving industry leading results and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.