Natalie Shaw

Natalie Shaw serves as the Marketing and Content Lead at BigChange since February 2017, focusing on enhancing field service businesses in the UK through improved operations and customer experiences. Key achievements during this tenure include a 600% expansion of heating engineers, the complete elimination of paper processes for a national fire and security company, a 40% increase in worker productivity for an electrical contractor, and a 30% daily increase in deliveries and collections for the UK's largest rental equipment company. Prior to BigChange, Natalie held various roles at Straight PLC from September 2010 to December 2016, including Documentation Manager and Technical Documentation Specialist. Natalie earned an MSc in Sustainability (Transport) and a BA in Environmental Management from the University of Leeds.