Deidre Mercedes

Senior Manager, Technical Support at BigCommerce

Deidre Mercedes has extensive experience in technical support and management within the e-commerce sector, currently serving as the Technical Support Team Manager at BigCommerce since May 2017. Prior roles at BigCommerce include Assistant Team Manager, Technical Lead, and Technical Support Representative. Earlier experience includes working as a Web Advisor at Endurance International Group, a Game Master at Escapology, and as a Retail Sales Consultant at AT&T. Deidre began the career at Gap Inc. as a Sales Associate. Educational background includes a High School Diploma in General Studies from Cedarcrest High School, obtained in 2012.

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Austin, United States

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BigCommerce

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BigCommerce (Nasdaq: BIGC) is a leading Open SaaS ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, Solo Stove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco and Sydney.