Deidre Mercedes

Deidre Mercedes has extensive experience in technical support and management within the e-commerce sector, currently serving as the Technical Support Team Manager at BigCommerce since May 2017. Prior roles at BigCommerce include Assistant Team Manager, Technical Lead, and Technical Support Representative. Earlier experience includes working as a Web Advisor at Endurance International Group, a Game Master at Escapology, and as a Retail Sales Consultant at AT&T. Deidre began the career at Gap Inc. as a Sales Associate. Educational background includes a High School Diploma in General Studies from Cedarcrest High School, obtained in 2012.