James Choi is an experienced professional in customer success and client services, currently serving as a Customer Success Manager at BigCommerce since May 2021, where responsibilities include assisting e-commerce merchants in achieving growth. Prior to this, James worked at Spectrum from February 2012 to July 2019 as a Retention Specialist, focusing on de-escalating customer concerns and transforming them into sales opportunities. James also gained valuable experience as the Head Server at Chosun Galbi from December 2007 to December 2011, enhancing guest experiences while promoting menu items to a diverse clientele. Early in the career, James served as a Community Organizer for the Texas Campaign for the Environment from May 2006 to November 2007, advocating for public health and environmental reforms. Academic credentials include attendance at Austin Community College from August 2016 to May 2020.
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