John Fasano

John Fasano is a highly experienced manager in the e-commerce sector, currently serving as the Manager of Product Support Engineering at BigCommerce since February 2016. In this role, John leads a team focused on providing outstanding technical support to a diverse range of online merchants, from small businesses to large enterprises. Prior to this position, John held various technical and engineering roles within BigCommerce, demonstrating a strong background in product support and technical troubleshooting. Earlier career experiences include roles in customer service at AT&T WiFi Services, A/V media technology at Austin Community College, and sales supervision at Circuit City. John is currently pursuing a Bachelor of Science in Computer Science from Western Governors University, building on a solid foundation in IT and computer maintenance from prior education at David Crockett High School and Austin Community College.