Ryan Salinas

Ryan Salinas is an experienced Customer Success Manager at BigCommerce, overseeing a Book of Business comprising 55 Enterprise accounts with a total GMV of $250 million since November 2021. Responsibilities include conducting monthly cadence calls, delivering semi-annual strategic business reviews, and maintaining a retention rate of 99.5%. Prior to this role, Ryan served as a Customer Service Representative at C.H. Guenther & Son, managing National Account Distributor relationships and leading customer service software implementations. Additional experience includes a role as a Small Business Agent at Citi and as Head Return Cashier at Hobby Lobby. Ryan holds a Bachelor's degree in Multidisciplinary Studies from The University of Texas at San Antonio, focusing on business, human studies, and anthropology.