BigCommerce (Nasdaq: BIGC) is a leading Open SaaS ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. BigCommerce provides merchants sophisticated enterprise-grade functionality, customization and performance with simplicity and ease-of-use. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, Solo Stove and Vodafone. Headquartered in Austin, BigCommerce has offices in London, Kyiv, San Francisco and Sydney.

Business Intelligence

E-Commerce

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BigCommerce

BigCommerce's headquarters in Austin, TX, United States

This department focuses on managing client relationships and ensuring customer satisfaction with technical support services.

Account Management

This department focuses on designing, building, and maintaining software applications to meet organizational and client needs.

Software Development

The Engineering and Technology team at BigCommerce is responsible for developing and maintaining the robust SaaS ecommerce platform that empowers merchants worldwide. This team includes infrastructure engineers, software engineers, solutions engineers, and technical project managers who work together to ensure the platform's enterprise-grade functionality, customization, and performance. They drive innovation, manage IT infrastructure, and provide technical support to ensure seamless operations and continuous improvement of the platform.

Engineering and Technology

This department provides assistance and solutions for product-related inquiries and technical issues.

Technical Support

The Sales Team at BigCommerce is responsible for driving revenue and growth by acquiring new clients and maintaining strong relationships with existing ones. This team focuses on understanding client needs to provide tailored ecommerce solutions, establishing strategic partnerships, and ensuring customer success to promote long-term retention. Key roles include account executives, sales engineers, partnership managers, and customer success managers, all working collaboratively to enhance business development and optimize sales performance across various markets globally.

Sales Team

This department focuses on ensuring customer satisfaction and success through effective support and management of client relationships.

Customer Success Management

The Marketing Team at BigCommerce is responsible for driving brand awareness, generating demand, and supporting sales through strategic initiatives and cross-functional collaboration. This team encompasses various sub-departments including product marketing, brand and content marketing, demand generation, marketing operations, SEO, and event planning. They work collectively to craft compelling campaigns, manage partner relationships, grow customer engagement, and optimize marketing efforts across different regions and segments to fuel business growth for both BigCommerce and its merchant clients.

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Other teams

Software Development

Engineering and Technology

Technical Support

Sales Team

Customer Success Management

Marketing Team