Jason Perez

Jason Perez is a seasoned professional with extensive experience in customer service management and operational oversight across various industries. Currently serving as Customer Service Manager at BIGGBY COFFEE, Jason is responsible for franchise operations and customer support teams. Previous roles include Departmental Manager at the Michigan Department of Transportation, where program oversight of public transportation initiatives was critical, and CUSTOMER EXPERIENCE MANAGER at NDX-Dental Art Lab, where process improvements resulted in significant enhancements to customer delivery efficiency and satisfaction. Jason's background also includes leadership positions at McLaren Health Plan, Celink, and American Red Cross, along with an Operations Manager role at Kaplan Test Prep. Jason holds a Bachelor of Arts in Business Administration and Management from Michigan State University.