BIGGBY COFFEE
Jason Perez is a seasoned professional with extensive experience in customer service management and operational oversight across various industries. Currently serving as Customer Service Manager at BIGGBY COFFEE, Jason is responsible for franchise operations and customer support teams. Previous roles include Departmental Manager at the Michigan Department of Transportation, where program oversight of public transportation initiatives was critical, and CUSTOMER EXPERIENCE MANAGER at NDX-Dental Art Lab, where process improvements resulted in significant enhancements to customer delivery efficiency and satisfaction. Jason's background also includes leadership positions at McLaren Health Plan, Celink, and American Red Cross, along with an Operations Manager role at Kaplan Test Prep. Jason holds a Bachelor of Arts in Business Administration and Management from Michigan State University.
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BIGGBY COFFEE
Why do so many people love BIGGBY® COFFEE? It’s simple – We exist to love people. When you love the world, the world loves you back! Our franchise was founded in 1995 by two friends, who are still the Co-CEOs, for the simple purpose of loving people and sharing great coffee. This unwavering and clear focus is why we have millions of fans across the country, and why our franchise owners continue to reinvest in the brand by opening multiple locations. At BIGGBY® COFFEE, we believe that owning a coffee shop is a higher calling. No other business brings so many people together and creates the potential to do exponential amounts of good in a community. We deliver on the promise of gourmet coffee, world-class customer service, and non-stop community engagement. Steadfast reliance on systems to support people and share great coffee has allowed our franchise to grow to over 300 locations across the nation. In addition to being 100% franchised, we are also 100% purpose-driven. Our purpose is to support you in building a life you love, and that is our goal for everyone in our BIGGBY® family, from our Home Office staff to our franchise owners, and all the way to our amazing baristas and vendor partners. Own a BIGGBY® COFFEE franchise: biggbyfranchising.com Like us on Facebook: Facebook.com/BiggbyCoffee.Bhappy/ Follow us on Twitter: @BIGGBYCOFFEE