BigHand
Karl-Eric Schmitt is a System Administrator at BigHand since January 2022, responsible for ensuring the optimal performance and availability of critical systems through proactive monitoring and regular maintenance. Prior experience includes serving as a Student System Administrator at Illinois State University from September 2018 to December 2021, where responsibilities included managing physical and virtual servers, as well as Office 365, Citrix, and Zoom. Karl-Eric also provided IT endpoint support, assisting users with a variety of technical requests. Internship experiences include a Service Desk Intern position at BCU, where Karl-Eric designed Power BI dashboards and created PowerShell scripts, and earlier roles at Geneva Park District and Best Buy focusing on customer service. Karl-Eric holds a Bachelor of Science in Cybersecurity from Illinois State University.
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BigHand
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BigHand is a leading software technology company with a big difference. It’s not just what they do, but how they do it. They currently have over 545,000 software licenses in use across 3,000 global companies, all benefiting from using their technology on a daily basis. They provide speech, task delegation, document production and workflow process improvement solutions that help their customers achieve more in less time. They have worked with their clients over many years with their highly successful Digital Dictation solutions, and have built on this deep customer knowledge to extend their offering further. Thye develop tools based on what their clients need, tools that are useful, intuitive and reliable – easy to use, in the office or on the move. Their mission is to Make Big Happen. Internally this is about championing their staff to think big, and externally it is about enabling their customers to achieve big. They strive to make big ideas become big achievements.