Daniels Nwangwu

Daniels Nwangwu is a customer service professional with over two years of experience in the telecommunications and operations industries. Daniels currently works as a telesales officer at BigiBet, where they have been employed since March 2020. Prior to their current position, Daniels worked as an operations supervisor at OPay from November 2019 to March 2020 and as a customer care representative at MTN Nigeria from March 2019 to October 2019. In their previous roles, Daniels was responsible for supporting customer account needs, tracking customer interactions, compiling customer feedback, and coordinating timely responses to online communication. Daniels has also established customer service guidelines for team of support staff and adjusted and optimized customer care strategies based on thorough analyses of customer service trend data. Daniels is a motivated individual who is committed to providing excellent customer service and ensuring positive customer experiences.

Daniels Nwangwu's educational career includes earning a Second Class Upper Division in Theatre and Film Studies from the University of Port Harcourt. Daniels also has certification from Coursera in Photography Basics and Beyond: From Smartphone to DSLR Specialization, LinkedIn in Become a Photographer, Jobberman Nigeria in Jobberman Soft-Skills Training, LinkedIn in Become a Customer Service Specialist, Alison - Free Online Learning in Executive Assistant Skills, and MTN Nigeria in Customer Service Representative Certification (CSRC).

Daniels Nwangwu works with Felix Nwokedi - Sales Executive, Jonathan Iduh - Sales Executive, and David Oluyemi - Sales Executive. Their manager is Chuks Bede-Nwokoye, Sales Operations Manager.