Yossi Karp is a seasoned technical writing professional with extensive experience in enhancing documentation quality and customer satisfaction across various organizations. Currently serving as the Technical Writing Manager at BigID since June 2021, Yossi has successfully led initiatives to improve documentation processes and collaborated with cross-functional teams to develop AI-based in-app guides. Prior roles include Technical Writing Team Leader at Sisense, where Yossi focused on technical content audits and documentation improvements, and Technical Writer at Microsoft, responsible for refining Azure Data Explorer documentation. Yossi's career also features significant positions at JBS Technical Writing, Stratasys, and NDS Limited, culminating in a diverse skill set that spans technical writing, project management, and team development. Yossi holds multiple degrees in business systems and technical communications, complemented by certificates in small business management.