Abdur Rauf Abdul Majid

Abdur Rauf Abdul Majid has a diverse work experience spanning different industries and roles. Abdur Rauf started their career as an IT Technician and Analyst at Legendary Wealth Sdn. Bhd in 2012. Abdur Rauf then worked as an IT Technician and Cum Purchaser at Daewoo Engineering & Construction Co., Ltd. in 2013, where they managed computer systems, repaired faults, and troubleshooted issues.

In 2014, Abdur Rauf joined Perodua as a System Engineer, focusing on in-house system development and enhancing existing systems using the Kaizen process. Abdur Rauf then joined DXC Technology in 2015 as a Programmer Analyst, working directly with PayPal customers and internal teams to troubleshoot technical issues related to integrations and configurations of PayPal APIs and products.

From 2017 to 2019, Abdur Rauf worked as a Freelance Videographer at Rawolf Studio. Abdur Rauf then joined Wirecard in 2019 as a Technical Support Engineer, investigating and troubleshooting technical issues escalated from lower-tier support teams and providing white-glove support to merchants. Abdur Rauf also served as a Team Lead Gateway Support, guiding their team on daily tasks, troubleshooting merchant issues, and creating a simple system to improve efficiency.

Currently, Abdur Rauf is working at BigPay | Challenge Banking as a Technology Support Engineer. In this role, they investigate and troubleshoots technical issues escalated by the 1st tier support team, conducts root cause analysis, and provides information to the 3rd tier support team for further investigation and issue resolution.

Abdur Rauf Abdul Majid completed their Bachelor's degree in E-Business Technology & Management from Liverpool John Moores University. Abdur Rauf pursued their education at the university from 2009 to 2013.