Faridah Isa

Faridah Isa has a diverse work experience in the banking and finance industry. Faridah started their career at Hong Leong Bank Berhad as a Customer Service Representative, where they handled customer inquiries and provided solutions or alternatives. Faridah also upsold products and consistently met targets.

Faridah then moved on to Citi, where they worked as a Citiphone Officer and Authorised Signer. In this role, they delivered excellent service to Citibank customers via phone calls and ensured customer service excellence by displaying complete onus to customer queries. Faridah also worked closely with team leaders, assisted in analyzing team performance, and managed various administrative tasks.

Currently, Faridah is working at BigPay as a Fraud and Compliance Executive. Their responsibilities include handling daily reports, converting them into Excel, and updating necessary databases. Faridah also prepares monthly department statistics and manages the "Vendor Project" on a weekly basis.

Overall, Faridah's work experience showcases their strong customer service skills, attention to detail, and ability to work collaboratively in a team environment.

Faridah Isa obtained a Diploma in Hotel/Motel Administration/Management from Universiti Teknologi MARA, where they studied from 2000 to 2003. Prior to that, they completed their SPM (Science) at SMK Changkat Lada from 1994 to 1998. Faridah has also pursued a Bachelor of Arts (BA) in International Hospitality from Leeds Beckett University. The specific years of study for this degree are not provided.