Keith Jones

Global Head of CX at Bikmo

Keith joins the team as our Customer Service Guru, with a knack of going above and beyond to ensure all queries are dealt with quickly, and effectively. With previous experience working in Customer Service Management, you can be assured you’re in safe hands when chatting with Keith. As a previous National Champion title holder, we bet he can give you a tip or two about racing as well.

Org chart

Teams

+5

Leadership Team

8 members

Work style

Qualities I value in my colleagues

  • Honesty
  • self-motivation
  • work ethic
  • adaptability
  • reliability

My communication style

  • Positive
  • assertive
  • transparent
  • open
  • calm

My pet peeves

  • Dishonesty
  • disrespectfulness
  • pessimism
  • gossip
  • wastefulness

Fun fact

Since joining Strava in 2013, I've ridden and run nearly twice around the world.

Personal Q&A

  • What is your favourite quote?

    "It's better to have it and not need it, than to need it and not have it." Source unknown, possibly me?

Timeline

  • Global Head of CX

    Current role

View in org chart