Md.wasir Farhad Zaman

Md. Wasir Farhad Zaman currently serves as the Head of Member Relation at Bikroy, a position held since May 2023, where responsibilities include strategic development and KPI reporting for the Member relation team. Previously, Md. Zaman worked at Sheba Platform Ltd. from March 2021 to April 2023, initially as the Revenue Operation & Customer Experience Lead, overseeing customer service and revenue operations, and earlier as the Contact Center Lead. From March 2016 to February 2021, Md. Zaman held multiple roles as Operations Manager at Enroute International Limited, managing various telesales projects. Early career experience includes positions at banglalink from August 2012 to February 2016, focusing on customer complaint resolution. Md. Zaman earned an Advance Certificate of Management Professional from the Institute of Business Administration, University of Dhaka, along with a Master's and Bachelor's degree in English Language and Literature from National University, Bangladesh.