Madison W.

Madison W. possesses extensive experience in product management, technical support, and customer service across various industries. At present, Madison serves as a Product Manager at BILL, having previously held the position of Team Lead, Technical Support Engineer, where mentorship and customer sentiment analysis were key responsibilities. Prior roles include Product Specialist and Technical Support Engineer at Divvy from BILL, where Madison implemented improved customer support processes and streamlined payment operations. Experience includes a background in retail and apparel management, demonstrated during tenures at Amer Sports Factory Outlet, FNX Sport, LLC, and Nest Boutique, LLC, where sustainability initiatives and significant sales growth were achieved. Madison also has foundational experience in graphic design and web management gained through positions at More Good Foundation, BYU Creative Marketing, and BYU Office of Digital Humanities, complemented by a Bachelor of Science degree from Brigham Young University.