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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, focusing on troubleshooting and resolving complex technical issues, particularly related to mobile network towers. Prior to this role, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues through effective problem identification and research. Additionally, Michael worked as a Data Research Analyst at Webhelp, where data analysis and customer service enhancement were key responsibilities. Michael holds a degree in Full Stack Web Development from 4Geeks Academy, as well as an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.
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