Carolyn D.

Carolyn D. has worked in the finance industry since 1999. Carolyn started their career at Chrysler Financial Corporation as a Customer Service Representative. In 2000, they moved to Household Finance as an Account Executive, Senior Account Executive, and Assistant Manager. In 2003, they joined Citifinancial as a Branch Manager and Ameriquest Mortgage Company as an Account Executive. In 2014, they became a Licensed Agent at New York Life Insurance Company. Since 2016, they have been with BILLSHARK, where they have held the roles of Head of Product, Director of Shark Operations, and Performance Manager. In their role as Director of Shark Operations, they collaborated with executive-level management to develop performance goals and long-term operational plans, improved operational efficiency and increased productivity by 30%, maximized efficiency and productivity through extensive process analysis and interdepartmental collaboration, worked with stakeholders in the development of financial and budgetary plans, analyzed current operational processes and performance, worked closely with human resources to lead the team and establish and maintain a trusting and productive environment, built and maintained relationships with all managers and external partners, planned, monitored, and analyzed key metrics daily for performance of the operations, applied performance data to evaluate and improve operations, targeted current business conditions, and forecast needs, directed management meetings to enhance collaboration and maintain culture, increased the number of customer reviews by 540%, and increased the company NPS by 124%.

Carolyn D. attended Scituate High from 1991 to 1995, where they earned their Diploma. Carolyn then attended Bridgewater State University from 1995 to 2001, where they earned their Bachelor of Science in Finance. Finally, they attended Southern New Hampshire University and earned their Master of Business Administration - MBA.