Frank Hoffman

Frank Hoffman has extensive work experience in the field of quality assurance and testing. Frank began their career in 2000 as a Technical Support Representative at Digital Commerce Corporation, providing application training and technical support to a large number of end-users. Frank then moved on to work at Advertising Specialty Institute, where they started and managed the company's first Quality Assurance and Software Testing department. In this role, they directed and managed the department's operational and tactical activities, including resource allocation, performance reviews, and evaluating third-party testing solutions.

After their time at Advertising Specialty Institute, Frank worked at TEKsystems as an SQA Analyst, where they streamlined the integration between requirement and test plan processes. Frank analyzed functional requirements and specifications to develop test strategies and executed manual test cases.

Frank then joined Radial Inc. as a Senior QA Lead, responsible for leading multiple teams of SQA team leads, manual test engineers, and automation test developers. Frank ensured the successful activities of these teams in testing e-commerce procurement webmalls.

Following their role at Radial Inc., Frank joined PAI Group Inc., where they held multiple positions. As a QA Delivery Manager, they directed, managed, and led multiple teams of software engineers, manual and automation test engineers. Frank also worked as a DevOps Manager, overseeing sprint deployments to production and leading retrospective meetings to address issues. Additionally, they worked as a Business Analyst/Product Owner, analyzing processes and system functionality, conducting market research, and collaborating with stakeholders. As a Scrum Master, they facilitated agile ceremonies and coordinated sprint retrospective sessions.

Frank's most recent position is at Billtrust, where they serve as a Senior Manager of Test Automation. In this role, they manage and leads multiple teams across various business streams, defining QA practices, strategizing and managing test automation initiatives for front-end, message queue, and microservice technologies.

Throughout their career, Frank has demonstrated strong leadership skills, strategic thinking, and expertise in quality assurance and testing methodologies.

Frank Hoffman attended Dale Carnegie in 2007 for Leadership Training for Managers. In 1996, they enrolled at Widener University and earned a Bachelor of Science degree in 2000. Frank majored in Business Administration with a minor in Management Information Systems.