Shannon Aloise Gill

Shannon Aloise Gill is a seasoned professional in product operations and client services with extensive experience in the payments sector, currently serving as a Product Ops Specialist at Billtrust since September 2018. In this role, Shannon provides critical operational support for payment-related products, handling daily transactions and addressing inquiries using Salesforce and JIRA. Previously, Shannon held various positions within Billtrust, including Quality Control Analyst and Senior Client Services Representative, where responsibilities ranged from developing training programs to managing technical case resolutions. Prior experience includes roles at Allied Personnel Services, TruGreen Lawn Care, and Anything But Costumes, where Shannon focused on candidate recruitment, customer service, and logistics coordination. Shannon holds a Bachelor of Arts degree in Music from Rider University.