Dr. Gamze Helvacıköylü

Dr. Gamze Helvacıköylü has worked in various roles since 2007. From 2007 to 2010, they worked as Revenue Assurance at Turk Telekom. From 2010 to 2015, they worked as Revenue Assurance at Turkcell. During their time at Turkcell, they were also responsible for new product/tariff and campaign development by developing a pricing analysis, fixed and GSM product convergence and bundle management, and performing industrial benchmark and customer segmentation analysis. From 2015 to 2020, they worked at Enerya as Customer Experience/Sales and Marketing, where they were responsible for planning, organizing and directing the work of 30 subordinates, as well as new product/tariff and campaign development. From 2020 to 2022, they worked at Amazon as RBS Emerging Countries (NL,PL,SE,TR) REF Manager, where they were responsible for planning, organizing and directing the work of 20 subordinates from 3 different workstreams, working with various internal teams to help improving processes, and managing stakeholder communication across multiple lines of business. Currently, they are Head Of Customer Experience and Manager of Customer Experience at BinBin, where they are building and executing CX strategy of Binbin Scooters by establishing, measuring and monitoring KPIs to improve CX, understanding customer through data analytic tools and creating actions accordingly, and coordinating and monitoring the performance of new market launches in terms of CX.

Dr. Gamze Helvacıköylü completed their PhD in Political Science and International Relations at Yeditepe University in 2019. Prior to that, they attended Galatasaray Üniversitesi for their International Relations Master Program from 2007 to 2009. Dr. Helvacıköylü also attended Marmara University from 2003 to 2007 for their degree in Business Administration. Dr. Gamze also participated in the AFS Intercultural Programs USA.