Harmoni Hines

Harmoni Hines possesses extensive experience in customer service and team management, currently serving as the Service Quality Lead at Surest since October 2022. Prior to this role, Harmoni spent over a decade at Zappos Family of Companies, where expertise was developed as a Senior Manager of the Customer Loyalty Team, managing a call center of over 400 employees and enhancing the customer experience across multiple communication channels. Additional roles at Zappos included Supervisor and Team Lead within the Customer Loyalty Team, during which Harmoni facilitated quality assurance, training, and performance improvement for teams of various sizes. Harmoni holds a Bachelor of Arts degree from Georgia State University.