Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. Zappos is an online retailer specializing in shoes and apparel.

Internet

Retail

Zappos

Zappos' headquarters in Las Vegas, NV, United States

Kim Fleissner

Millie Chou

Christopher Rickman

Janice Pullman

Devin Franks

Molly Beare

The Technology & Development Team at Zappos is responsible for designing, developing, and maintaining the company's digital platforms and software systems to enhance customer experience and streamline operations. This team collaborates to innovate solutions, optimize the e-commerce infrastructure, and ensure robust security measures while driving the integration of new technologies across the organization. Their collective expertise in software engineering, system architecture, and business operations supports Zappos' mission of delivering exceptional service and a seamless shopping experience.

Technology & Development Team

The Merchandising Team at Zappos is responsible for selecting and sourcing the latest footwear and apparel trends, ensuring a diverse and appealing product assortment. They collaborate closely with vendors and suppliers, manage inventory levels, and analyze market trends to optimize the online retail experience. By leveraging data and consumer insights, the team strives to enhance Zappos' reputation for exceptional product offerings and customer satisfaction.

Merchandising Team

The Customer Experience & Support Team at Zappos is dedicated to delivering exceptional service and ensuring customer satisfaction across all interactions. This team manages operations, fosters employee engagement, and develops strategies to enhance customer support, all while analyzing service performance to continuously improve the shopping experience. Their mission is to create lasting relationships with customers by providing personalized support and building loyalty through outstanding service.

Customer Experience & Support Team

The Marketing & Communication Team at Zappos is responsible for creating and executing strategies that enhance brand visibility and drive customer engagement. This diverse group collaborates on brand experience, visual design, public relations, and performance marketing initiatives to promote Zappos' product offerings and foster a loyal community. Through innovative campaigns and data-driven insights, they work to maintain Zappos' reputation as a leader in online retail.

Marketing & Communication Team

The Leadership Team at Zappos is responsible for setting the strategic vision and direction of the company, ensuring alignment across all departments. This team drives innovation in marketing, sales, technology, and customer service while fostering a culture of employee engagement and customer satisfaction. Through collaboration and effective decision-making, they guide Zappos in maintaining its competitive edge in the online retail market.

Leadership Team

The Finance & Accounting Team at Zappos is responsible for managing the company’s financial planning, reporting, and accounting functions. This team ensures accurate financial records, analyzes performance data to support strategic decision-making, and oversees budgeting and forecasting processes to drive profitability. By providing insights into operational costs and financial performance, they help guide the organization’s financial health and sustainability.

Zappos

Org chart

Teams

Technology & Development Team

Merchandising Team

Customer Experience & Support Team

Marketing & Communication Team

Leadership Team

Finance & Accounting Team

Offices

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