Born in San Francisco, raised in Las Vegas, Zappos was founded in 1999 as a shoe retailer. Zappos is an online retailer specializing in shoes and apparel.

Internet

Retail

Zappos

Zappos' headquarters in Las Vegas, NV, United States

Kim Fleissner

Chris Chavez

Janice Pullman

Millie Chou

Devin Franks

This department manages procurement processes and relationships with suppliers to acquire goods and services for the organization.

Purchasing Department

The Technology & Development Team at Zappos is responsible for designing, developing, and maintaining the company's digital platforms and software systems to enhance customer experience and streamline operations. This team collaborates to innovate solutions, optimize the e-commerce infrastructure, and ensure robust security measures while driving the integration of new technologies across the organization. Their collective expertise in software engineering, system architecture, and business operations supports Zappos' mission of delivering exceptional service and a seamless shopping experience.

Technology & Development Team

This department focuses on enhancing customer satisfaction and retention through loyalty programs and relationship management.

Customer Loyalty

This department focuses on forecasting, planning, and managing product inventory and pricing strategies to optimize sales and profitability.

Merchandise Planning

This department focuses on assisting customers with inquiries, resolving issues, and providing information about products and services.

Customer Support

This department manages employee relations, recruitment, training, and organizational development.

Zappos

Org chart

Teams

Purchasing Department

Technology & Development Team

Customer Loyalty

Merchandise Planning

Customer Support

Human Resources

Offices

Zappos

Org chart

Teams

Purchasing Department

Technology & Development Team

Customer Loyalty

Merchandise Planning

Customer Support

Human Resources

Offices

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