Navin Odedra

Navin Odedra has a diverse work experience spanning various roles and industries. From 2008 to 2015, they worked at Barclays Investment Bank, initially as a Graduate in Operations and Technology Analyst roles, where they developed strategies, managed amendments and escalations, and created management information for key stakeholders. Navin later served as an AVP - Business Analyst, leading weekly project governance calls and handling progress and issues.

In 2015, Navin joined Transport for NSW as a Project Lead - Business Analyst and Change. Navin played a crucial role in implementing and managing a Salesforce-based Customer Feedback System, working closely with ICT and Vendors. Their responsibilities included change management, business analysis, and overseeing various projects such as launching customer feedback and private operator portals, reporting on feedback and patronage data, developing custom APIs, launching an app, and enhancing contact center operations.

From 2018 to 2019, Navin worked at AMP as a Business Analyst and Salesforce Functional Consultant, utilizing their expertise in analyzing business needs and implementing Salesforce solutions.

Currently, Navin is employed at Bink since 2019. Navin started as a Business Analyst and then progressed to become a Business Analysis Team Lead. Currently, they hold the position of Head of Business Analysis, where they are responsible for leading the business analysis team.

Overall, Navin Odedra has a strong background in business analysis, project management, change management, and Salesforce implementation. Their experience spans multiple industries and showcases their ability to adapt and excel in different roles and responsibilities.

Navin Odedra completed their bachelor's degree in Economics from Royal Holloway, University of London from 2005 to 2008. Prior to that, they attended the American Embassy School in New Delhi from 1998 to 2005 where they obtained their International Baccalaureate Diploma. In terms of additional certifications, Navin Odedra is a Salesforce Certified Sales Cloud Consultant, a Salesforce Certified Service Cloud Consultant, and a Salesforce Certified Administrator (SCA). Navin has also obtained an Entry Certificate in Business Analysis from the IIBA. The specific months and years of obtaining the certifications were not provided.