Cheryl Budaj is a seasoned professional in IT service management, DevOps, and team leadership, currently serving as the Director of ITSM & DevOps Processes at Biogen since 2022. They have held significant roles such as Head of ITSM Processes at Takeda and IT Operations Manager, contributing to the evolution of IT practices in multiple organizations. Cheryl earned a Bachelor’s degree in European Studies from the University of Vermont and an MBA from Bentley University. Additionally, they are engaged with advisory councils at PeopleCert and ServiceNow, helping shape the future of IT service management.
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