Gwendolyn Bethea

Gwendolyn Bethea is a seasoned IT professional with extensive experience in technical training and team leadership, currently serving as a Sr. IT Analyst in Sourcing and Asset Management at Biogen since March 2015. Gwendolyn excels in managing a high-performing team of Desk-side Technicians, achieving exceptional service level agreements and ensuring customer satisfaction. Prior roles include Technical Trainer and Project Coordinator at Netview, INC, and VOIP Technical Trainer for TEKsystems, where Gwendolyn provided training for Cisco IP VOIP phone systems. Gwendolyn's background also includes various technical support and field technician roles at companies like CompuCom and SunTrust Bank, where Gwendolyn developed and led teams in fast-paced environments. Gwendolyn holds a Master of Science in Information Systems, Networking from Strayer University and a degree in Computer Information Systems from DeVry University.