Michael Müller

Michael Mapfumo is a Technical Support Lead at Asurion, specializing in troubleshooting mobile network tower-related issues since January 2023. Prior to this role, Michael served as a Customer Service Technical Support representative at AlarmClub Inc., achieving a 96.7% success rate in resolving technical issues. Michael also worked as a Data Research Analyst at Webhelp, where responsibilities included data analysis and the development of data-driven customer service solutions. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and a certificate in Computing and Information Systems from Speciss College.