Daniel Roma

Daniel Roma has a diverse work experience in various roles and industries. Daniel started their career in 2010 as a Técnico de Ventas in ITALCLIMA SA, where they handled customer service, telephone sales, and complaint management. From 2015 to 2017, they worked as a Supervisor de Ventas, where they coordinated the sales team, made calls to important clients, and managed sales.

In 2018, Daniel joined Top Tours and Travels SL as an Agente de Viajes, where they provided tourist assistance, managed back and front office operations, and sold company products such as excursions and guided tours. Daniel worked in this role until November 2020.

From September to October 2019, they briefly worked as an Agente de Viajes at Viajes El Corte Inglés.

In 2020, Daniel joined CREATE IKOHS, where they first worked as a Customer Satisfaction representative, responsible for customer service and incident management through various marketplaces and platforms. Later, they became a Marketplace Customer Satisfaction specialist, handling customer service, incident management, and administrative tasks through platforms like Amazon, Worten, Aliexpress, and others. Daniel worked in this position until November 2021.

Currently, Daniel is working at Bipi as a Customer Care Coordinator for Spain, starting in January 2023. Their responsibilities include customer care, after-sales service, and management of incidents via phone and email, particularly in the automotive sector.

Overall, Daniel Roma has gained experience in customer service, sales, tourism, and marketplace operations throughout their career.

Daniel Roma's education history is as follows:

From 2020 to 2022, Daniel attended CEAC and obtained a degree in Administración y Finanzas, specializing in Empresariales.

In 2020, Daniel attended Formación Acción Laboral and earned a degree in Gestión de Quejas y Reclamos, focusing on Gestión de la atención al cliente.

In 2017, Daniel studied at IESA and completed a program in Dirección y Administración de la Fuerza de Venta, which covered various aspects of business, management, marketing, and related disciplines.

In 2016, Daniel pursued a diploma in Gestión de la atención al cliente at the Universidad José Antonio Páez.

Daniel also holds a Bachelor's degree in Marketing, which they obtained from the Universidad José Antonio Páez from 2005 to 2009.

Additionally, Daniel has obtained certifications. In April 2019, they completed an advanced Amadeus certification from LARA Formación. In August 2017, they obtained a diploma in atención al cliente from the Universidad José Antonio Páez.