Ankit Sharma

Ankit Sharma is a seasoned professional with extensive experience in operations and support roles within the technology sector. Currently serving as the Director of SaaS Support Operations at BirchStreet Systems since August 2021, Ankit previously held the position of Associate Vice President at BrainBro Technologies from January 2014 to July 2021, where responsibility included sales and after-sales support for CRM software. Prior to that, Ankit worked as Senior Manager Operations at Damco Solutions, managing a large team in an after-sales tech support environment. Ankit's career also includes a role as Operations Manager at IBM, focusing on achieving operational metrics for a sizable team, as well as significant tenure at HCL Technologies Ltd in roles such as Assistant Operations Manager and Operations Team Manager, overseeing quality management and process optimization.