Ankit Sharma is a seasoned professional in customer success and project management with extensive experience across various prestigious organizations. Currently serving as the Team Lead in Customer Success at BirdEye, Ankit oversees a team of Customer Success Managers, focusing on exceptional client support and strategic value delivery, including collaborations with Fortune 500 companies. Prior to this, Ankit held key positions at Cvent as a Senior Associate Project Manager and Associate Project Manager, managing enterprise-level projects and contributing to client satisfaction in the event management technology sector. Ankit has also served as a Product Consultant with a specialization in the hospitality industry and has entrepreneurial experience as an Ecommerce Business Owner at Shopify. Ankit's career began with a role as a Senior Operations Analyst at American Express and earlier experience in sales and training with IGT Solutions and the Indian Army's National Defence Academy. Ankit holds an Advanced General Management Program degree from the Institute of Management Technology and a Bachelor's in Economics from Jawaharlal Nehru University.
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