Caroline Featherstone is currently the Sr. Manager of Enterprise Customer Success at Birdeye, where they lead initiatives to enhance client satisfaction and retention. Previously, they served as the Sr. Manager and Team Lead in the Customer Success department at Reputation, earning several accolades including the President Club Winner and Top Manager Award for exceptional retention rates. Caroline has a rich background in customer success and sales, having also worked at Instawork and PowerReviews, where they managed extensive client portfolios and drove strategic insights for retention. They hold a Bachelor of Science in Human Development and Family Studies from the University of Illinois at Urbana-Champaign.
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